Privacy Policy

Effective Date: March 2025

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1. Information We Collect:

• We collect information necessary to provide our CRM services, including:

  • Contact information (name, address, email, phone).

  • Vehicle information (make, model, VIN).

  • Service history and repair records.

  • Payment information.

  • Usage data (how you interact with our CRM).
     

2. How We Use Your Information:

• To provide and improve our CRM services.

• To communicate with you about your account and services.

• To process payments.

• To comply with legal obligations.

• To give support to the user.

• To send notifications about the services.
   

3. Information Sharing:

• We may share information with:

  • Service providers who assist us in operating our CRM.

  • Legal authorities when required by law.

  • With the user mechanic shop.
     

4. Data Security:

• We implement reasonable security measures to protect your information.

• However, no method of transmission over the internet is completely secure.  
   

5. Your Choices:

• You can access, update, or delete your information by contacting us.

• You can opt-out of marketing communications.
   

6. Children's Privacy:

• Our CRM is not intended for children under 13.

• We do not knowingly collect information from children under 13.
   

7. Changes to This Policy:

• We may update this policy from time to time.

• We will notify you of any material changes.  
   

8. Contact Us:

• If you have any questions, please contact us at: contact@clutchzero.com
   

Key Considerations for US Compliance:

• CCPA/CPRA (California): If you have customers in California, ensure compliance with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). This includes providing specific disclosures about data collection, usage, and sharing, and honoring consumer rights (access, deletion, opt-out of sale).
   

• Other State Laws: States like Virginia, Colorado, Connecticut, and Utah have their own privacy laws. Ensure compliance based on where your customers are located.
   

• FTC Act: The Federal Trade Commission (FTC) Act prohibits unfair or deceptive trade practices, including deceptive privacy practices. Ensure your policy is accurate and not misleading.
   

• Data Security: Implement strong security measures to protect sensitive data, as required by various state and federal laws.
   

• COPPA (Children's Online Privacy Protection Act): If your CRM is directed at children under 13, you must comply with COPPA, which requires parental consent for data collection.
   

Disclaimer: This is a general draft and should not be considered legal advice. Consult with a legal professional to ensure your privacy policy complies with all applicable laws.​